Terms and Conditions

WARRANTY

All new electrical goods have manufacturers guarantee for 1 year. Warranties on used items will be stated in the description. The guarantee is from the date of receipt against defective parts, materials and/or manufacture (please see returns policy). If goods have become compromised because of misuse this warranty is void. After 7 working days from the date of delivery, goods returned will be repaired or replaced dependent upon the nature of the fault. Your statutory rights are not affected.

DELIVERY

Costs vary depending on area & size/weight of item, please see our price structure upon checkout.

RETURNS

The cost of returning goods is at the expense of the customer and when returning goods, please ensure you obtain proof and certificate of postage. Once the goods have been received, a full refund (less our post/packaging charges) will be issued within 28 days.

Any goods which have been delivered and installed by our delivery team, will need to be uninstalled by our delivery team and the subsequent cost deducted from the refund value. An additional deduction may also be charged for usage depending on how long the equipment has been used.
If the goods are not returned as specified, or have been specially manufactured or ordered in, we may have to pass on a handling charge.

DAMAGED GOODS

Notification of any goods damaged or missing must be made within 48 hours of delivery in writing to info@dolphinleisuresunbeds.co.uk We may also request photographic evidence.

Notification of any non-warranty goods received faulty or incorrect must be made within 48 hours in writing to info@dolphinleisuresunbeds.co.uk We may also request photographic evidence.

Please check your goods carefully upon receipt because any damages or shortfalls reported after 48 hours cannot be accepted.

If the goods are claimed to be faulty within the manufacturer’s warranty period you must obtain return authorisation from info@dolphinleisuresunbeds.co.uk We will issue a full refund or exchange plus reasonable postage charges once we have inspected and tested the goods and agree the goods have a manufacturing defect and have not been misused or wrongly installed.

When e-mailing us please ensure you provide us with all the purchase details. When returning goods please ensure you obtain proof and certificate of postage.